NatWest Group - Incident Notification 25/Aug/2026
Investigating - EventId.........:Certificate has expired
EventDate.......:09/08/2026 08:00:05
Impact Start Date - 09-08-2026 08:00:35
Aug 25, 2026 - 05:00 UTC

About This Site

This is the Bank of APIs Status Page, where you’ll find real-time updates and historical information about the availability and performance of our services. In the event of an incident or outage, we’ll post the details here promptly.

To avoid checking back manually, you can subscribe to automatic updates and get notifications directly in your inbox.

Please note: Uptime bars reflect incidents only and exclude scheduled maintenance. To view historical maintenance periods, visit the Past Incidents section.

Visit Updates and Releases for details about releases, product increments, and version updates.

⚠️Daily maintenance outage

Please be aware that we carry out maintenance on our systems every day between 02:00 and 02:40, in order to ensure that we provide you and our customers with a reliable service. During this time, it’s possible that a very small number of API calls to NatWest Group brands may fail. Failure rates tend to vary by brand, depending upon the day of the week and the specific maintenance being carried out.

Uptime over the past 90 days. View historical uptime.
Bank of APIs Platform Operational
API Gateway Operational
Bank of APIs Portal Operational
Secure1t Token APIs Operational
Natwest - Secure1t Token API Operational
Royal Bank of Scotland - Secure1t Token API Operational
Ulster Bank NI - Secure1t Token API Operational
RBS International - Secure1t Token API Operational
Natwest International - Secure1t Token API Operational
Coutts - Secure1t Token API Operational
Open Data APIs Operational
NatWest - Open Data API Operational
Royal Bank of Scotland - Open Data API Operational
Ulster Bank NI - Open Data API Operational
Coutts - Open Data API Operational
NatWest Bank - Accounts API Operational
NWB - Accounts API - Ebanking Operational
NWB- Accounts API - Bankline Operational
NWB - Accounts API - CreditCard Operational
NWB - Accounts API - ClearSpend Operational
Royal Bank of Scotland - Accounts API Operational
RBS - Accounts API - Ebanking Operational
RBS - Accounts API - Bankline Operational
RBS - Accounts API - CreditCard Operational
RBS-Accounts API - ClearSpend Operational
Ulster Bank NI - Accounts API Operational
UBN - Accounts API - Ebanking Operational
UBN - Accounts API - Bankline Operational
UBN - Accounts API - CreditCard Operational
UBN - Accounts API - ClearSpend Operational
RBS International - Accounts API Operational
RBSI - Accounts API - ClearSpend Operational
RBSI - Accounts API - EQ Operational
NatWest International - Accounts API Operational
NWI - Accounts API - Ebanking Operational
NWI - Accounts API - ClearSpend Operational
NWI - Accounts API - EQ Operational
Coutts - Accounts API Operational
Coutts - Account API Operational
NatWest Bank -Payments API Operational
NWB Payment Consent Operational
NWB Payment Status Operational
NWB Payments - Ebanking Operational
NWB Payments - Bankline Operational
Royal Bank Of Scotland - Payments API Operational
RBS Payment Consent Operational
RBS Payment Status Operational
RBS Payments - Ebanking Operational
RBS Payments - Bankline Operational
Ulster Bank NI - Payments API Operational
UBN Payment Consent Operational
UBN Payment Status Operational
UBN Payments - Ebanking Operational
UBN Payments - Bankline Operational
RBS International - Payments API Operational
RBS International Payment Consent Operational
RBS International Payment Status Operational
RBS International Payments - EQ Operational
NatWest International - Payments API Operational
NatWest International Payment Consent Operational
NatWest International Payment Status Operational
NatWest International Payments - Ebanking Operational
NatWest International Payments - EQ Operational
Coutts - Payments API Operational
Coutts Payment Consent Operational
Coutts Payment Status Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned outage for Bankline platform on 26th September Sep 25, 2026 11:30 - Sep 26, 2026 04:00 UTC

We’d like to make you aware that there will be an outage of Open Banking services for customers of Bankline, our online banking platform for commercial and corporate banking customers.

The outage will take place on 26th September at 00:30 until 17:00 BST and impact our NatWest, Royal Bank of Scotland, and Ulster Bank (Northern Ireland) brands.

During this outage, Bankline customers will be unable to use Account Information Services or Payment Initiation Services.

Please accept our apologies for any inconvenience that this may cause. We’ll be using the time to carry out essential system maintenance to ensure we continue to provide you and your customers with a reliable service.

Should you have any concerns regarding this outage, get in touch with our API Service Desk by logging in to the Bank of APIs website and raising a service desk ticket. We’ll be on hand to provide support.
Posted on Sep 15, 2026 - 10:44 UTC

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

NatWest Group - Unplanned outage for NWB,RBS and UBN - File Payments (Retail only)
Resolved - This issue is now resolved.
Sep 17, 17:35 UTC
Monitoring - The fix has been deployed and we have seen successful file payments.
Sep 17, 17:35 UTC
Identified - The issue has been identified and a way forward to resolve the issue has been identified.
We are in the process of deploying a fix.
Sep 17, 17:34 UTC
Investigating - We are investigating an issue with file payments on brands NWB, RBS, UBN (Retail customers only)
We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.
Sep 17, 13:00 UTC

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

NatWest Group - Unplanned outage for NWB,RBS and UBN on 13th September 2026
Resolved - This incident has now been fully resolved, and all affected services have been restored. The issue was reported at 08:55 BST and was successfully resolved at 10:46 BST.

We sincerely apologise for any inconvenience caused and appreciate your patience and understanding while the issue was being investigated and resolved.

Impacted Brands: NatWest (NWB), Royal Bank of Scotland (RBS), and Ulster Bank (UBN).
Sep 13, 10:54 UTC
Update - We are continuing to investigate this issue.
Sep 13, 09:41 UTC
Investigating - Incident Alert - AISP Service Disruption

We are currently experiencing an incident impacting our credit card APIs for NatWest and Royal Bank of Scotland.

Our technical teams are actively investigating and working to resolve the issue as quickly as possible.

We apologize for any inconvenience and appreciate your patience while we restore normal service.

Should you have any concerns or need support, get in touch via our API Service Desk. We’ll be on hand to help.
Sep 13, 09:39 UTC
Planned outage for Coutts Open Banking on 12th & 13th September
Completed - The scheduled maintenance has been completed.
Sep 13, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 23:00 UTC
Scheduled - Due to an essential system release, the Coutts Open Banking system will be unavailable from 12th September at 23:00 BST until 13th September at 07:00 BST. During this maintenance window, all Coutts Open Banking PIS APIs will be unavailable. A limited number of AIS APIs will remain available, as listed below. All other AIS APIs will be unavailable for the duration of the outage. Please accept our apologies for any inconvenience this may cause.


Available AIS API endpoints:

GET /accounts
GET /accounts/{AccountId}
GET /accounts/{AccountId}/balances
GET /account-access-consents
Aug 28, 15:39 UTC

Sep 12, 2026

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

Planned outage for Coutts Open Banking on 06th September
Completed - The scheduled maintenance has been completed.
Sep 6, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 00:00 UTC
Scheduled - Due to an essential system release, the Coutts Open Banking system will be unavailable from 06th September at 00:00 BST until 06th September at 16:00 BST. During this maintenance window, all Coutts Open Banking PIS APIs will be unavailable. A limited number of AIS APIs will remain available, as listed below. All other AIS APIs will be unavailable for the duration of the outage. Please accept our apologies for any inconvenience this may cause.

Available AIS API endpoints:

GET /accounts
GET /accounts/{AccountId}
GET /accounts/{AccountId}/balances
GET /account-access-consents
Aug 28, 15:36 UTC

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

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